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How do I process a refund with T.O.M?

Mobile payment transactions processed using T.O.M are available for refund during the day that the transaction has occurred. If this the day has ended funds will have been processed and deposited to your merchant bank account. At this point the customer will need to be refunded using alternate method (i.e cash).

  1. Open T.O.M
  2. Tap on the 'Menu' icon in the top left
  3. Select Transaction History
  4. Find the customer's transaction card and tap the 'Arrow' icon to initiate a refund
  5. Tap 'Refund' to confirm and finalise the refund 

A visual guide is available for download.

 

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