How do I apply for my Payment Gateway (FZ)?

What’s the process

  1. Complete the online form & submit. Make sure you see the final submission page “Application Submitted - Thank you

  2. NAB Bank will processes your gateway request (this can take up to 2 weeks)

  3. Your Gateway approved & activated

  4. You will receive an email invitation to setup a username/password for Merchant Portal Access


What if I am having issues

For any issues specifically related to the Online Form or if you want to update the status of your submission please contact Make sure you clearly state your business name, your ABN, your organisation that you are client of LOKE.

If you have seperate general questions about your app you can contact the LOKE team at



Who is Fat Zebra?
Fat Zebra is the actual provider of your payment gateway. Fat Zebra is PCI compliant payment provider, Australian owned and operated in partnership with ANZ, Commonwealth Bank, Westpac, St George, NAB and Bank SA.  All customer payment information is encrypted and stored in an electronic vault. Information on the customer's payment method (credit card, Masterpass accounts) are not visible to merchants, stores or LOKE.

What information should I submit for the Business Information
Feel free to use the following pre-written answers if you’re unsure of what figures to put in:

  • Business Description: Business Name <INSERTSTORENAME> is a hospitality business in <INSERTSTATE>, Australia. Everyday we sell food and beverage to our customers.
  • Projected number of transactions per month?: 100
  • Projected average transaction value?: $5.00
  • Percentage of sales future dated?: 0%
  • Average number of days to delivery of goods/service?: 1


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